Improving the model of the European Foundation for Quality Management by applying the radar and fuzzy logic approaches

الملخص

In the present day's fast-paced and competitive business world, managers attempt to distinguish their firms from the competition. The most common strategy for accomplishing this objective is consistently increasing performance standards. The European Foundation for Quality Management (EFQM) Excellence Model is the most reliable and relevant tool for monitoring a company's progress towards organizational excellence. The European Foundation for Quality Management established this notion. This study employs the EFQM model to provide a novel, unified strategy for boosting the firm's overall performance. The Iraqi Oil Tanker Company conducted a case study to demonstrate the applicability of the proposed technique. This significance was proved by identifying strengths and development opportunities using a European Foundation for Quality Management technique. In the case study, the RADAR method and the proposed fuzzy logic technique were applied ( EFQM). Matlab software was utilized to execute the proposed design